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FAQs

  • Log on to your registered account with Money2India Europe
  • Fill in the amount to be transferred, Recipient's bank account details and select purpose of transfer
  • Review the details and transfer funds from your local bank account using a payment mode of your choice

While placing a transfer request with Money2India Europe, you will be asked to select a mode of transfer. Select Fixed rate option and choose a payment gateway using which you would like to make an online transfer from your local bank account.

The exchange rate displayed while initiating the money transfer gets locked for your transfer and you will receive the exact INR amount into your recipient's account.

Yes, Money2India Europe offer service in 17 Eurozone countries Insta Net Express transfer is available to all registered users of Money2India Europe. Presently this service is offered only to the registered users holding an account with a bank in Austria, Belgium, France, Germany, Italy, Netherlands and Spain only.

Fixed rate option is presently offered only to the registered users holding an account with a bank in Austria, Belgium, Denmark, France, Germany, Italy, Netherlands, Norway, Spain and Sweden.

Yes, we levy a small remittance charge up to 0.5% of the transfer amount for EUR transfers. For Nordic currencies (DKK, NOK and SEK), remittance charge is up to 0.8% of transfer amount. These charges cover our expenses for carrying out the currency conversion.

No. Neither the recipient nor the remitter needs to have an account with ICICI Bank to send money through Money2India Europe.

You can transfer a minimum amount of EUR 100 and a maximum of EUR 10,000 per day using Money2India Europe. However, to avail a fixed rate for your transfer, you will need to transfer at least EUR 350.

When you initiate a transfer request, you will be asked to select a mode of transfer. Two options are available (may vary with country) viz. Fixed rate and Floating Rate.

With Fixed rate option, the exchange rate is confirmed as soon as you make the payment using a payment gateway. The exchange rate that is shown to you while initiating the transfer is also applied for converting the funds into Indian Rupee.

With Floating rate option, you are required to transfer the funds to Money2India Europe's account via a Bank transfer. While initiating the transfer request, an indicative exchange rate is shown with the indicative amount you will get in INR for your Euros. When we have received your funds and are converting them into INR, the actual exchange rate prevailing at the time of conversion would be applied and the actual amount transferred in INR may be different from the amount that was shown to you at the time of booking the transfer.

Only if your bank is compatible with our third party payment service providers, can it be used for making money transfers using Fixed rate option. However, almost all banks accounts can be used if transferred using Floating rate option.

Floating rate option can be availed of by users of Eurozone region who have a local bank account in any of the following countries

1. Austria 2. Belgium 3. Cyprus 4. Estonia 5. Finland 6. France 7. Germany 8. Greece 9. Ireland 10. Italy 11. Luxembourg 12. Malta 13. Netherlands 14. Portugal 15. Slovakia 16. Slovenia 17. Spain

You can transfer money using internet banking service of your local bank OR visit your local bank branch and make a "Euro SEPA" transfer from your local bank to ICICI Bank in Germany.

The charges will be applied by your home bank/ local bank. Usually, money transfer within Eurozone is offered free of cost by many banks. You may check with your local bank for details.

Expected delivery timelines are displayed to you on mode of transfers screen.

For Floating rate option, funds are ideally transferred to recipient account within 24 hours of receipt of funds by ICICI Bank Germany branch.

For Fixed rate option, if funds are transferred to an ICICI Bank account, the recipient receives funds within 30 minutes. For non-ICICI Bank recipient accounts, INR amount is disbursed within 24 hours of receipt of funds by ICICI Bank Germany branch.

No, the money has to be sent from a bank account held solely or jointly in your name. Also, while sending money from your Euro bank account to ICICI Bank Germany, please ensure that the name in your bank account exactly matches with your registered name on Money2India Europe. Also, please mention only the tracking number (11 digit number starting with 'G2N') in the reference field while sending money from your local Euro account to ICICI bank Germany.

Yes, to avoid your transaction from getting rejected, you will have to use a bank account held solely or jointly in your name to transfer money online using available payment gateway options.

Yes. Even if you are sending money to the same recipient again, you must place a fresh request on Money2India Europe and enter the new Tracking Number in your Internet banking account.

In case the recipient account is not credited, the funds will be returned to sender's account without any undue delay. Money2India Europe does not levy any fees for the return of funds. The money will be returned to your Euro account as per then prevalent exchange rates, but not exceeding the original transfer amount.

Under Fixed rate option, you need to select one of the available payment gateways to transfer funds online from your local bank account. Money2India Europe uses the services of our third party payment services providers Klarna (Sofort) and Trustly to process your transfer request.

After you initiate a transfer your details will be passed to the payment service provider (PSP) via a secured connection & you would be redirected to the PSP to process the transfer request. On the PSP's page you will need to input the Login id and password of the account from where you want to transfer the funds. Your sensitive information like login id and password are not stored anywhere during the process.

After you have completed the transaction a confirmation email will be sent to the email address that you registered with Money2India Europe.

An ICICI Bank recipient account will receive funds in under 30 minutes if you choose fixed rate option to transfer funds. This service works 24x7 to ensure that your recipient receives funds quickly.

For non-ICICI Bank recipient accounts, funds will be disbursed to recipient account on the next business day or when ICICI Bank Germany receives the funds, whichever is earlier.

Once the transaction has been successfully placed via fixed rate option, the money cannot be refunded.

Money2India Europe is primarily for people residing in Germany. Customers residing outside Germany can open their account in Money2India Europe for their money transfer requirement on their own discretion. It shall be the sole responsibility of the users to verify whether the website and the facilities can be accessed and utilised in their respective jurisdictions.

In order to comply with European banking regulations, we need proof of your identity. This is essential to initiate a fund transfer.

Money2India Europe facilitates both online and offline modes of identification. Online mode can be availed by user of all Eurozone countries.

Once you have completed the identification process, you will not have to do it again unless your personal details or address changes.

Yes. You will be sent a confirmation email once your identification is completed.

Video Identification is an online mode of identification which can be completed from the comforts of your home. You will be required to show ident documents to an agent over a video call and the entire process takes less than 10 minutes to complete.

Money2India Europe uses VideoIdent service provided by its partner IDnow. This service is completely free for you and available at customer-friendly hours.

VideoIdent is a video identification service provided by IDnow. This mode of identification has been approved by The Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) of Germany. The identification is done using an agent-assisted video chat and requires absolutely no paperwork. Provided a stable and satisfactory internet connection, you can use regular internet browsers or IDnow mobile app for encrypted video calls and don't need to install any software on your desktop/laptop. IDnow is a leading provider of online identification services in Germany and serves various renowned Banks and financial institutions.

Step 1: Login to Money2India Europe. Click on Send money to reach User Identification screen. Here you need to choose Online Identification and click on 'Identify Me'.

Step 2: You would be taken to our partner's site. Your unique Ident-ID will be displayed on top and bottom of the screen. You need to choose a device (Smartphone/Tablet or Computer) to initiate the identification process. For smatphones/tablets, IDnow app can be downloaded from Android and iOS stores using the links provided on the page. Else, you may request for a link to be sent to your mobile device via SMS. Users opting for Computer with webcam need not download or install anything.

Step 3: Verify your mobile number and provide expiry date of your identification document and click on 'Start Identification'. An automated connection speed test will run to ensure a stable internet connection.

Step 4: You will then enter into a video call with the partner's agent. You will be taken though Name and photo verification step followed by ID front and back side scan and security feature verification for which you need to show your identification document to the agent on video. The agent will confirm the details and will send a one-time 'Ident code' as a text message to your mobile phone. You would be required to enter the same on the screen and your details would then be verified.

Please ensure that you have your ID documents (passport, resident card or any address proof) handy when entering into the video call. In case your current address is not mentioned on the Resident card, please keep a copy of Utility bill to show it to the IDnow agents during the video call.

Step 5: Once the details are verified, our partner will verify to us your identification status and you will be able to seamlessly transfer via Money2India Europe. You will be sent a confirmation email once your identification is completed.

Below is the list of valid documents for address proof:

  • Electricity-Bill or physical letter from electricity provider
  • Gas-Bill or physical letter from provider
  • Water-Bill or physical letter from provider
  • Registration Card
  • Residence Permit, if it contains the address
  • A Bank letter, if the Letter contains the customers address and the bank is not ICICI Bank
  • Bank statement / Accounts current (not ICICI Bank)
  • Confirmation or insurance policy issued by a regulated insurance company (e.g. health insurance)
  • Documents from telephone companies (landline only) which indicate a telephone number actually used by the customer (letters should pertain to an existing telephone contract, not just offer letters). Cellphones not accepted.
  • Rental agreement for the current place of residence (landlord only, hotels not accepted)
  • Documentation that a lease agreement has been executed through a Real Estate agent for the current place of residence
  • Confirmation letter from the current employer in Europe

Documents must not be older than three months (except the residence permit). If letters are used, these have to be personally addressed. A document must not be accepted if it does not contain the full and correct address.

You can re-initiate/continue the process anytime by clicking on 'Identify Me' link on Money2India Europe. In case you have noted your unique Ident-ID from your previous attempt, you can re-enter it directly on IDnow's mobile app to continue the identification.

Video call can be conducted via following modes:

  • Via Web browsers – Video Call starts in the browser itself
  • Via Smartphone/ Tablet - IDnow app needs to be installed on the device
  • The VideoIdent service is available 7 days a week from 8 AM till midnight (CET / CEST)
  • The video calling will not be available on Germany holidays listed here

Yes, your details will be stored by IDnow as a part of your digital identity for upto 90 days. After completion of the video identification you may request termination of storage and relationship with IDnow at any time.

Your details will be stored by IDnow as a part of your digital identity for upto 90 days. After this period has expired the data is completely deleted. Please contact the customer Helpdesk at IDnow.io in case you do not want your digital identity to be stored at IDnow. Please note that this is completely independent of your relation with Money2India Europe.

The VideoIdent service has been approved by The Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) of Germany. The VideoIdent service has also been successfully confirmed by Bavarian State Office for Data Protection Supervision.

Please note that Money2India Europe will follow additional due diligence in case there is a mismatch between the data verified by IDnow and the data registered on Money2India Europe. For a seamless identification experieince, we recommend that the details that you submit at IDnow exactly match the details registered on Money2India Europe.

In case you require correction in your personal details on Money2India Europe, kindly send a request over email to europe@icicibank.com with supporting documents.

PostIdent process is an offline identification process offered by Deutsche Post AG. Please note that this process is available for registered resident of Germany only.

Step 1: Login to Money2India Europe. Click on Send money to reach User Identification screen. Here you need to choose Offline Identification mode and download the PostIdent coupon from the provided link.

Step 2: Visit the nearby Deutsche Post office with your passport (Reisepass) or ID card (Personalausweiss) and PostIdent coupon.

Step 3: Present the PostIdent form to the clerk at the Deutsche Post office. The clerk will complete a separate form with your personal details and data taken from your ID documents. Please check the details on the separate form.

Kindly sign on the PostIdent form given by the clerk post confirmation of details. This form will be sent to us by the post office clerk. Once we verify this form then your identification will be completed.

The identification process is completely free for you and you need not pay anything at the post office.

To begin the identification process, you will have to send us the attested copy of the following identification documents.

  • Passport
  • VISA / Residence Permit
  • A bank statement of the account which you have registered on Money2India Europe. The bank statement shall be less than 3 months old and it should display your current address.

Please note that all the documents should be attested either by your bank, a notary or a consulate. It should include the certification statement, stating that the copy matches the original (in English, German or local language), original stamp of the certifying body, original signature & name of the person certifying the copy along with date.

Please send us these documents to the following address:
Service Center
ICICI Bank UK PLC
Postbox 21 75
26414 Schortens
Germany

Your identification will be completed once the documents are successfully verified. If the documents are incomplete or invalid, you would be asked to send them again.

If you have any more questions, please do not hesitate to contact us on our toll free number or you can also write to us at europe@icicibank.com