Contact Address:

Communication Address

ICICI Bank UK PLC, Postfach 2175, 26414 Schortens, Germany

Management Office

ICICI Bank UK PLC, Germany Branch, Frankfurter Strasse 27 , 65760 Eschborn, Germany

Head Office

ICICI Bank UK PLC., One Thomas More Square, London E1W 1YN, United Kingdom

Authorised Representatives:

Board of Directors

Mr. Sriram H. Iyer
Mr. Rajesh Rai
Mr. Raghav Singhal
Mr. Stephen Krag
Mr. Huw Morgan
Mrs. Serena Joseph

Geschäftsleiter Deutschland

Mr. Devdutta Panda
Ms. Dayanara Heisig

Supervisory Authorities

Bundesanstalt für Finanzdienstleistungsaufsicht

Graurheindorfer Straße 108
53117 Bonn

und

Marie-Curie-Straße 24 - 28,
60439 Frankfurt am Main
Deutschland
Internet: www.bafin.de

Europäische Zentralbank

Sonnemannstraße 20
60314 Frankfurt am Main

Handelsregister (Commercial Register):

HRB 80517 Amtsgericht Frankfurt am Main

ICICI Bank UK PLC Company Register for England and Wales No.:

04663024

Bank Sort Code/ Bankleitzahl:

501 201 00

VAT Identification Number (USt-IdNr.) :

DE256280904

Online Dispute Resolution (ODR):

EU Regulation no. 524/ 2013 on online dispute resolution in consumer affairs provides for the possibility for consumers to settle disputes with companies associated with online service agreements out of court through an online platform (OS platform). It was set up by the European Commission and can be reached via the following link: http://ec.europa.eu/consumers/odr/.

Money2India Europe verifies the identity of all registered users before they can start using the Bank's services. For Customer convenience, Money2India Europe facilitates both online and offline mode of identification.

Documents required for conducting Online User Identification:

• Your passport
• Your Resident Card

If your Resident Card/ passport doesn't have the current overseas address, please keep a copy of any one of the below documents handy, reflecting your current address with your name:

• City registration document
• Electricity-Bill or physical letter from a local electricity provider
• Gas-Bill or physical letter from provider
• A Bank letter, if the Letter is containing the customers address
• Bank statement
• Confirmation or insurance policy issued by a regulated local insurance company (e.g. health insurance)
• Confirmation letter from the current employer in Europe

The above documents must not be older than three months (except the residence permit). If letters are used, these have to be personally addressed. A document will not be accepted if it does not contain the full and correct address.

Online Video Identification:

Money2India Europe has introduced video identification (VideoIdent), the latest evolution to identify its registered users. This identification service is completely online and can be completed within 10 minutes from the comfort of your home. It is not necessary to install specific software on your systems as this video identification can be done using your regular browsers with a stable internet connection.

Money2India Europe uses VideoIdent services provided by IDnow to conduct video identification. To know more about this partner please click here.

Your video identification process consists of four steps:

Step 1: Login to M2I Europe > Initiate your 1st Transfer > select your mode of User Identification

Step 2: You would be taken to our partner's site. Your unique Ident-ID will be displayed on top and bottom of the screen. Choose a device (Smartphone/Tablet or Computer) to initiate the identification process.

For smartphones / tablets, IDnow app can be downloaded from Android and iOS stores using the links provided on the page. Else, you may request for a link to be sent to your mobile device via SMS. Users opting for Computer with webcam do not require any app.

Step 3: Verify your mobile number and provide expiry date of your identification document and click on 'Start Identification'. An automated connection speed test will run to ensure a stable internet connection.

Step 4: A video call will start with the partner's agent. You will be taken though Name and photo verification step followed by ID front and back side scan and security feature verification for which you need to show your identification document to the agent on video.

Please ensure that you have your ID documents (passport, resident card or any address proof) handy before starting the Identification video call. In case your current address is not mentioned on the Resident card, please keep a copy of Utility bill along to show it to the IDNow agents while conducting your online KYC.

Step 5: Once the details are verified, your job is done. You will be sent a confirmation email once your identification is completed.

This Identification service is free of charge for you.

Offline Post Office Identification Process in Germany:

Step 1: Login with your Money2India Europe account and download the Postident coupon.

Step 2: Visit the nearest agent of Deutsche Post AG personally with the Postident coupon and your official ID documents such as passport (Reisepass) or ID card (Personalausweis).

Step 3: Present the Postident coupon as well as your identification document to the postal clerk. The clerk at Deutsche Post AG will capture the data and ask for your signature on the Postident form to confirm the details. The Post office will then send us this form. The details will be updated on Money2India Europe within 2-3 working days. You will receive an email once the process is complete.

This identification process is free of charge and you need not pay the post office.

In this Privacy Notice:

Data Protection Legislation means (i) before 25 May 2018, the EU Data Protection Directive 95/46 and all national implementing laws (including the UK Data Protection Act 1998); and (ii) on or after 25 May 2018, the EU General Data Protection Regulation 2016/679 ("GDPR"); together with all other applicable and national implementing legislation relating to privacy or data protection; and where we use the terms "personal data", "data subject", "controller", "processor" and "process" (and its derivatives), such terms shall have the meanings given to them in the Data Protection Legislation.

INTRODUCTION

ICICI Bank UK PLC (ICICI Bank) is committed to keeping your personal data private. We shall process any personal data we collect from you in accordance with Data Protection Legislation and the provisions of this Privacy Notice. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

DATA CONTROLLER

For the purpose of the GDPR ICICI Bank is the data controller of your information. This means that we are responsible for deciding how we hold and use your personal data. We are required under Data Protection Legislation to notify you of the information contained in this Privacy Notice.

DATA PROTECTION OFFICER

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Notice. If you have any questions about this Privacy Notice or how we handle your personal data, please contact the DPO at the contact details set out below.

COLLECTING INFORMATION FROM YOU

ICICI Bank will collect and process your personal data you provide us through application forms, our website, face-to-face and electronic communication (including telephone conversations) in order to provide our services to you.

THE KIND OF INFORMATION WE MAY HOLD ABOUT YOU

We may collect, store, and use the following categories of personal data about you:

• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.
• Date of birth
• Gender
• Employment status and salary
• Marital status and dependants
• Financial information
• Pay records
• Location of employment or workplace
• Copies of driving licences or other IDs like passports
• Information we obtain from third parties, such as information that we obtain when verifying details supplied by you and information collected from publicly available sources such as Companies House. Such third parties may include fraud prevention agencies, banks, merchants and credit reference agencies.
• Other information about an individual that you or they disclose to us when communicating with us
• CCTV footage and other information obtained through electronic means
• Photographs
• IP addresses
• Cookies

Please note, however, that in certain circumstances it may be still lawful for us to continue processing this information even where consent has been withdrawn, if one of the other legal bases described below is applicable.

Cookies

We obtain information about your usage of our internet sites through cookie files, which are stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. Money2india.eu currently uses the following cookies on our websites:

You may refuse to accept cookies by activating the setting on your browser, which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that our advertisers may also use cookies over which we have no control. We recommend the following site for further information on how to control and/or disable cookies: http://www.aboutcookies.org/.

LAWFUL GROUNDS FOR USING YOUR INFORMATION

We are permitted to process your personal data in compliance with Data Protection Legislation by relying on one or more of the following lawful grounds:

• You have explicitly agreed to us processing such information for a specific reason
• The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you
• The processing is necessary for compliance with a legal obligation we have
• The processing is necessary for the purposes of a legitimate interest pursued by us, which might be
• To provide services to you
• To ensure that our customer accounts are well-managed
• To prevent, detect, investigate and prosecute fraud and alleged fraud, money laundering and other crimes and to verify your identity in order to protect our business and to comply with laws that apply to us and/ or where such processing is a contractual requirement of the services or financing you have requested
• To protect our business interests
• To ensure that complaints are investigated
• To evaluate, develop or improve our services; or
• To keep our customers informed about relevant services, unless you have indicated at any time that you do not wish us to do so

PURPOSES OF PROCESSING

Specifically, we and our other group companies may use your information for the following purposes and under the following legal bases:

AUTOMATED DECISION MAKING

If you apply to us for a product, your application may be processed by an automated decision-making process, which may carry out credit and affordability assessment checks to determine whether your application will be accepted. Where these automated processes suggest that your application should be rejected, we will manually review your application before making a final decision. We may also use automated processes to decide credit limits.

We may also carry out automated anti-money laundering and sanctions checks. This means that we may automatically decide that you pose a fraud or money laundering risk if the processing reveals your behaviour to be consistent with that of known fraudsters or money launderers, is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity.

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk: (i) we may refuse to provide the services you have requested, or we may stop providing existing services to you; and (ii) a record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services or employment to you.

If you have any questions about this, please contact us on the details set out below.

INFORMATION SHARING

We keep all your personal data confidential. However, in order to be able to service your needs to the best of our ability, we may share any information you provide to us with our group companies and their agents, counterparties and support service or data providers, wherever located. If you have provided information to other members of our group, those entities may also share that information with us. We will ensure that if we share such information with third parties, any such disclosure is at all times in compliance with Data Protection Legislation.

To help us provide services, your data will be processed internally and externally by other third parties. We use third parties for [administrative, servicing, monitoring and storage of your data]. We will outsource some services to third parties whom we consider capable of performing the required processing activities so that there is no reduction in the service standard provided to you by us.

The recipients or categories of recipients, of your information may be:

• Any revenue service or tax authority including to HMRC, if obliged to do so under applicable regulations. For Common Reporting Standards and FATCA, we may also have to report your account(s) to the necessary tax authorities
• UK and overseas regulators and authorities in connection with their duties (such as crime prevention)
• Anyone to whom we may transfer our rights and/or obligations
• Any other person or organisation after a restructure, sale or acquisition, as long as that person uses your information for the same purposes as it was originally given to us or used by us (or both)
• Credit reference, identity and address verification organisations who may record and use your information and disclose it to other lenders, financial services organizations and insurers. Your information may be used by those third parties to make assessments in relation to your creditworthiness for debt tracing
• Fraud prevention agencies and law enforcement agencies who will use it to prevent fraud and money-laundering and to verify your identity if false or inaccurate information is provided by you and fraud is identified. We, fraud prevention agencies and law enforcement agencies may access and use your information for example, when:
• Checking details on applications for credit and credit related or other facilities;
• Managing credit and credit related accounts or facilities;
• Recovering debt;
• Checking details on proposals and claims for all types of insurance.

For further information please refer to our product specific terms and conditions and application form.

DETAILS OF DATA TRANSFERS OUTSIDE THE EU

Information about you in our possession may be transferred to other countries outside the European Economic Area (particularly to our parent company in India) for any of the purposes described in this Privacy Notice.

You and they understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. In addition, a number of countries have agreements with other countries providing for exchange of information for law enforcement, tax and other purposes.

When we, or our permitted third parties, transfer information outside the European Economic Area, we or they will impose contractual obligations on the recipients of that data to protect such information to the standard required in the European Economic Area. We or they may require the recipient to subscribe to international frameworks intended to enable secure data sharing. In the case of transfers by us, we may also transfer your information where the transfer is to a country deemed to provide adequate protection of your information by the European Commission or you have consented to the transfer.

If we transfer your information outside the European Economic Area in other circumstances (for example because we have to provide such information by law), we will use best endeavours to put in place appropriate safeguards to ensure that your information remains adequately protected.

RETENTION AND DISPOSAL OF DATA AND OUTPUT

We will only keep the information we collect about you on our systems or with third parties for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate and up-to-date and still required.

We will normally destroy or erase data after statutory timelines lapse. However, we may retain your information, or information relating to your account after you cease to be a customer for longer than this, provided it is necessary for a legal, regulatory, fraud prevention or other legitimate business purpose.

For example, Regulatory reasons can be:

Compliance with records retention periods under commercial and tax law, such as the German Commercial Code (Handelsgesetzbuch – HGB); the German Tax Code (Abgabenordnung – AO); the Banking Act (Kreditwesengesetz – KWG); the Money Laundering Act (Geldwäschegesetz – GwG); and the Securities Trading Act (Wertpapierhandelsgesetz – WpHG). The records retention periods prescribed therein range from two to 10 years.

STORAGE OF YOUR PERSONAL DATA AND DATA SECURITY

All information you provide to us is stored in our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know basis. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

OUR COMMUNICATION WITH YOU

We may communicate with you via electronic mail (e-mail). We will never ask you for your password or account number.

When you contact us through any of our communication channels including visiting a local branch or calling the telephone banking service, we will verify your identity by asking you a number of questions based on information known to us about you and the transactions on your account. We may record your calls for training, quality and security purposes.

MARKETING INFORMATION

We and other members of our group may use your information from time to time to inform you by letter, telephone, text (or similar) messages, email or other electronic means, about similar services which may be of interest to you or them.

You may, at any time, request that we cease or do not send such information by one, some or all channels, by contacting us using the contact details set out below.

RIGHTS OVER YOUR PERSONAL DATA

Under certain circumstances, by law you have the right to:

• Be informed about the processing of your personal data (i.e. for what purposes, what types, to what recipients it is disclosed, storage periods, any third party sources from which it was obtained, confirmation of whether we undertake automated decision-making, including profiling, and the logic, significance and envisaged consequences)
• Object to your personal data being processed for a particular purpose or to request that we stop using your information
• Request not to be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data
• Ask us to transfer a copy of your personal data to you or to another service provider or third party where technically feasible and otherwise required by applicable regulations
• Withdraw, at any time, any consent that you have previously given to us for our use of your personal data
• Ask us to stop or start sending you marketing messages at any time
• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your working relationship with us
• Request the erasure of your personal data. This enables you to ask us to delete or remove personal data where you think that we do not have the right to process it

Any request for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with Data Protection Legislation. We will provide this information free of charge unless the request is manifestly unfounded or excessive. We will comply with our legal obligations as regards any individual's rights as a data subject.

If you would like to contact us in relation to any of the rights set out above please contact us using the following contact details. To protect your privacy and security, we may take reasonable steps to verify your identity before providing you with the details.

Ms. Priti Shetty, The Data Protection Officer, ICICI Bank UK PLC, Germany Branch,. Frankfurter Strasse 27, 65760 Eschborn, Germany

THIS PRIVACY NOTICE

The content or services mentioned on our website may be changed in future and consequently this Privacy Notice may also change. Any changes we may make to this Privacy Notice in the future will be posted on this page and where appropriate, notified to you by email. We recommend that you re-visit this page regularly and inform us if you do not agree to any term mentioned here.

For Payment initiated through Payment Gateways

Our payment funding through payment gateways like Klarna, Trustly and Ideal enables a Registered User of the tracking facility to initiate remittance transaction from their non ICICI Bank account held with Payment gateway provider's compatible bank (click here for list of compatible banks).

Definition

"Account" means an Payment gateway provider's compatible local bank account held by the Registered User.

"Adequate Balance" means the minimum amount which must be available in the Account in order to initiate the remittance transaction by using the Service.

"Beneficiary Bank" means the bank in India with which the Registered Beneficiary holds an account.

"Registered User" means a resident of Germany and who is registered with www.money2india.eu

"Registered Beneficiary" means a person who has been registered by the Registered User as the beneficiary with money2india.eu and nominated by the Registered User to receive payments through the Service.

"Service" means the tracking facility using the modes of transfer offered by ICICI Bank to the Registered User by which money may be sent to a Registered Beneficiary.

"Transfer" means the payment of funds authorized by Registered User through their Account to be processed and delivered to the Registered Beneficiary.

Terms of use

• Only a Registered User can use the Service.
• Registered User needs to add the Registered Beneficiary and Beneficiary Bank account to his www.money2india.eu account.
• Service can be used for remittance transaction of minimum EUR 350 and maximum of EUR 10000. This limit of minimum and maximum amount allowed for remittance transaction can be changed at sole discretion of ICICI Bank.
• The Service is subject to the Adequate Balance and transfer limits set by the Registered User's bank on the Account used for Transfers.
• Service can be availed for transferring money into any Beneficiary Bank account if:
  (a) Requests for which funds received before 1100 hrs CET on a working day will be processed within the same working day.
  (b) Requests for which funds received after 1100 hrs CET on a working day will be processed within 24 hrs from the start of next business day.
• Working day is defined as any day from Monday to Friday. Saturday, Sunday and public holidays in the remitters local bank account holding country, Germany and in India are not included in a working day. For more information on holidays click the Holiday List tab.
• All transfer requests received for availing the Service will be subject to terms and conditions prevalent for the Account and of the Registered Beneficiary's bank as per the applicable regulations to these banks.
• In the event of any technical eventuality if the funds are not transferred to money2india.eu even after successful funds transfer confirmation received by the Registered User from his bank, the Registered User will be obliged to make successful transfer to money2india.eu within 48 hrs of the first incomplete transaction.
• ICICI Bank will not be responsible if a transfer request is declined due to non availability of Adequate Balance in the Account from which Registered User is initiating the transfer request.
• In case of any decline in transaction ICICI Bank will inform the Registered User via email on their registered email id. Registered Users may contact their bank where they hold their Account for all declined transfers.
• The Registered Users will be transferred out of money2india.eu website to a third party payment gateway in the process of availing the Service.
• The Registered Beneficiary will have to authorize the transaction using their online banking credentials on the third party payment gateway to initiate the tracking facility from their Account.
• No refunds shall be made once a transaction is successful and ICICI Bank has received the funds for any transfers using the Service.
• In case the Beneficiary Bank account is not credited, the funds will be returned to Registered User's Account without any undue delay. ICICI Bank does not levy any fees for the return of funds. The funds will be returned to Registered User's Account as per then prevalent exchange rates, but not exceeding the original transferred amount.
• Registered User will not receive any interest on the funds transferred using this Service.
• There would be no preferential rates available with transfer requests made via Insta Net Express.
• ICICI Bank UK PLC, Germany Branch does not guarantee the timeliness of remittances via Money2India Europe. Estimated timelines are for reference only and are not legally binding.

Limitation of Liability

ICICI Bank will generally rely without further enquiry on the Transfer instructions given by the Registered User's bank unless ICICI Bank has reasonable cause to believe that such instructions are incorrect, unauthorized or fraudulent.

General Money2India Europe Terms of Use

These terms of use ("Terms of Use") apply to the whole website including the Money2India tracking facility provided by ICICI Bank UK PLC, Germany Branch, Frankfurter Strasse 27, 65760 Eschborn, Germany ("ICICI Bank"). ICICI Bank is a branch of ICICI Bank UK PLC, One Thomas More Square, London E1W 1YN, United Kingdom which is authorised as bank in the United Kingdom. With the registration for the Money2India tracking facility the user accepts these terms and conditions.

Overview of the tracking facility

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• The tracking facility made available by ICICI Bank, supports you in relation to the initiation of a remittance transaction. It also provides a registered user with a technology platform to record remittance requests, track the status of transaction(s) and manage electronic communication relating to a remittance that is transmitted and disbursed by ICICI Bank to a bank or other account in India.
• The tracking facility does not enable nor is it meant to initiate a remittance process. The remittance process is only initiated by the registered user instructing its regular house bank to remit funds. In relation to actual remittance instructions received from your house bank we apply the standards terms and conditions and the special terms and conditions for the credit transfer
• In order to avail of the tracking facility it is mandatory that the registered user is an account holder of a financial institution in Germany or the country of resident where these services are provided.

Registration Information

To register successfully as a registered user it is necessary to complete a one time registration form. You will be asked to provide your identity details and permanent address.

Registered users can choose a registered user´s ID as part of the registration process. Along with the registered user password, the registered user ID will enable the registered user to

• Avail of the facilities on the website,
• Access registered user accounts, download application forms for facilities and maintain personal data registered on the website; and
• Do such other acts as the website may permit

Preconditions for the Use of the Tracking Facility

• ICICI Bank is entitled to decline to accept a person as a registered user or de-activate or delete any registered user ID at a later time without obligation to give prior notice.
• A registered user shall not be entitled to more than one registered user ID at any time.
• Remittances can only be registered on the tracking facility if the receiver is a registered beneficiary. In order to register a beneficiary you will have to provide the details for each beneficiary as requested by ICICI Bank on the personal login section of the tracking facility. There is no limit on the number of beneficiaries that may be registered.
• It is a precondition for the orderly functioning of our tracking facility that you provide ICICI-Germany with complete and accurate data in particular in relation to the beneficiary.
• If you refuse or fail to provide correct, accurate and updated data of the beneficiary ICICI-Germany may decline your request to register such beneficiary.
• To protect your interest, ICICI Bank will also decline your request and not execute any instruction from your home bank, if the data received from the instructing bank should deviate from the data provided by you in our tracking facility.
• Processing of registration requests (involving checks as per applicable laws of both the remitter and beneficiary) will be completed without undue delay. However, it is noted that a delay may occur due to system issues, like technology or operational problems or due to holidays or other non-working days in the registered user's or the beneficiary's country.
• ICICI Bank reserves the right to refuse to register any beneficiary for the service, or to terminate the registration of any beneficiary at any time, in each case on the sole discretion of ICICI Bank. You may check the registration status of each beneficiary you submit to us for registration by logging on to the website and viewing your "List of Beneficiaries".
• If, in the judgment of or to the knowledge of ICICI Bank, any information provided by the registered user is untrue, inaccurate, not current or incomplete, ICICI Bank retains the right to terminate the registered user's registration and refuse the registered user access to or use of the tracking facility.The registered user's continued access to the tracking facility, including the completion of any ongoing transaction, may be subject to the receipt by ICICI Bank of such additional information or proof.
• The registered user will be solely and absolutely responsible for maintaining the secrecy and confidentiality of all registered user IDs and registered user passwords and be fully responsible and liable for all activities that occur under the registered user's ID and password including any unauthorized use or misuse of the ID and / or password. ICICI Bank shall have no obligation to verify the authenticity of any such activity. The registered user agrees to notify ICICI Bank without undue delay of any suspected loss, theft, unauthorized usage of the registered user ID or password, any other breach of security, or any receipt by the registered user of confirmation of a transaction, fund or other activity which the registered user did not authorize.
• If the registered user forgets his / her password, ICICI Bank may, subject to verification and ICICI-Germany's satisfaction as to the registered user's identity, either send the registered user the prevailing registered user password via email or generate a new temporary password for the registered user which shall be communicated to the registered user at the e-mail address provided by the registered user at the time of registration.

Fees and Charges

The use of the tracking facility is free of charge.

Use of Information

• Our privacy-policy may be subject to change from time to time. Therefore, you should check our privacy-policy regularly mentioned under Privacy Policy Tab.
• By clicking on the waiver box provided as part of the registration process, you expressly consent that ICICI-Germany may share, store, process or transmit (including to countries outside of the EU) your personal information in accordance with the privacy-policy.
• Furthermore, you expressly consent to the disclosure of your personal and transaction information to group companies and service providers of ICICI-Germany and to other third parties as specified in our Privacy Policy.

No Agency or Banking Relationship

• Although the content provided on our website is researched, compiled and checked with the utmost care and is continuously updated, the use of the tracking facility does not establish a contractual relationship nor does it entitle you to any contractual claims or any de facto contractual claims. In particular the tracking facility does not establish a checking account or any other form of a bank account for the registered user or the beneficiary with ICICI Bank.
• ICICI Bank does not represent that the information on this website is comprehensive, complete or accurate and ICICI Bank excludes liability for any consequence resulting from acting upon the contents of this website, in so far as no willful violation of obligations took place or, as the case may be, no injury to life, health or body arises or claims resulting from the Product Liability Act are affected.

Disclaimers

• Registered users of this website agree to access the website and its content at their own risk. Neither ICICI Bank, its affiliates or third parties involved in the writing, production or transmission of the tracking facility can be held liable for damage or injury resulting from access or the impossibility of access or from the use or the impossibility of use of the tracking facility or from the fact that you have relied on information given on the website.
• Although ICICI Bank adopts security measures that it considers appropriate for the website, it does not represent or warrant that the tracking facility is immune from hacking, denial of service attacks, unauthorized access or other illegal subversion of these security measures that might impair the working or the availability of the website or the integrity and confidentiality of registered user's personal and login information or accounts and ICICI Bank disclaims liability arising from any such acts or occurrences. Furthermore, while ICICI Bank takes reasonable precautions to avoid such eventualities, the registered user understands that communications through Internet are not always secure and agrees that ICICI Bank shall not be responsible for any unauthorized or illegal interception of e-mail or other communication to or from ICICI Bank.
• Information and facilities on the website may be displayed and offered in a phased manner at the discretion of ICICI Bank. ICICI Bank shall have the right to from time to time and in its discretion, introduce new information and facilities and add to, modify, suspend or withdraw any information or facility or the terms thereof in whole or in part without any prior notice. While ICICI Bank makes every endeavor to ensure that the tracking facility is offered to a registered user without interruption or delay, continued provision of the tracking facility may be impractical or impossible due to the failure of operational systems for reasons including but not limited to virus attacks, natural calamity, floods, fire and other natural disasters, legal restraints, faults in the telecommunication network or network failure, system maintenance, software or hardware error, labour problems, strikes or any other reason beyond the control of ICICI Bank, and ICICI Bank provides no guarantee that any instructions or transactions will definitely be communicated, processed or performed (whether or not before a particular time) using the website or the facilities.
• ICICI Bank has not verified and shall not be liable or responsible for any content or other information on web-sites linked to the website providing the tracking facility. Clicking on certain portions or links within the website might take you to other websites without any intimation or indication of doing or having done so. The linked websites are not under the control of ICICI Bank and ICICI Bank assumes no responsibility whatsoever for such other websites whether as to content, availability, performance or otherwise. ICICI Bank also does not represent or warrant that these links shall operate satisfactorily. ICICI Bank provides these links only as a convenience and links to external websites do not constitute an endorsement by ICICI Bank of such other sites, the sponsors of such sites or the content, products, advertising or other materials presented on or by such sites. ICICI Bank shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the access or use of such other websites or reliance on or availing of any content, goods or services available on or through such other sites. The links on the website may take you to other sites or to other locations within the website where other facilities are provided. ICICI Bank shall not be responsible or liable with regard to any such facilities available on such linked sites, non-ICICI Bank websites, and any other website which may be linked to or from the ICICI Bank website.
• The registered user understands that the tracking facility available through the website may not be available in whole or in part in different countries, states, territories and jurisdictions and ICICI Bank may in its sole discretion restrict the availability of the tracking facility to any country state, territory or jurisdiction. Availability of products and services provided by ICICI Bank will depend on the current or permanent country of residence of the registered user.
• This disclaimer forms part of the website containing the link to this page. In the event that individual parts of or formulations contained in this text are not, or are no longer, legally valid (either in whole or in part), the content and validity of the remaining parts of the document are not affected.

Changes

ICICI Bank reserves the right to change the content of the website, these terms of use and the privacy policy at any time. In the event of a change, ICICI Bank will indicate the change to the registered user in an appropriate way and provide an updated version of these terms of use or the privacy policy on the website.

Intellectual Property Rights

ICICI Bank is the owner and / or authorized user of any trademark, registered trademark and / or service mark appearing on the website, and is the copyright owner or licensee of the content and / or information on the website including but not limited to any text, links, images, logos, illustrations, audio clips, video clips, screens and product and registered users or any visitor shall not download and / or save a copy of the website or any part thereof including any of the screens or part thereof and/or reproduce, store it in a retrieval system or transmit it in any form or by any means - electronic, electrostatic, magnetic tape, mechanical printing, photocopying, recording or otherwise including the right of translation in any language without the express permission of ICICI Bank (except as otherwise provided on the website or in the terms and conditions for any purpose) or use or modify it in any manner that is likely to cause confusion or deception among persons or in any manner disparages or discredits ICICI Bank or any service providers.

Miscellaneous

• If any provision of these Terms of Use is or becomes in whole or in part invalid or contradicts in whole or in part any applicable provision or law, the remaining provisions of these Terms of Use shall remain unaffected.
• German laws shall apply on any disputes arising from the use of this website.

How do you protect me online?

We are committed to providing our customers with a secure online experience. We strive to utilise state-of-the-art technology to protect your information. We also employ a wide range of security features for our website.

These include:

Secure login

For logging into Money2India Europe you need to use your user ID and password. Our login page is a secure page. When you log in successfully to our Money2India Europe website, your web browser will establish a 128-bit secure socket layer (SSL) connection between your computer and our web servers.

SSL stands for 'Secure Socket Layer'. SSL is a protocol used to transmit information securely over the internet. The SSL encrypts sensitive information so it cannot be opened or understood by anyone other than the intended receiver. SSL has been accepted universally as the standard for authenticating and encrypting communication over the web.

The 128-bit SSL gives the most secure encryption available.

You can see whether a web page is secure in two main ways:

• Check the web page URL: Normally, when browsing the web, the URLs (web page addresses) begin with the letters "http". However, over a secure connection the address displayed should begin with "https". Note the "s" at the end.
• Try it! - Visit our home page (http://www.money2india.eu). Note the URL begins with 'https', meaning this page is secured. This means that the user name and password typed in will be encrypted before being sent to our server.

There is a standard among web browsers to display a "lock" icon somewhere in the window of the browser. For example, Microsoft Internet Explorer displays the lock icon at the lower right-hand side of the browser window:

Click (or double-click) the 'padlock' icon of your web browser to see details of the site's security.

This is good to know because some fraudulent web sites are built with a bar at the bottom of the web page to imitate the lock icon of your browser. But, you will be able to tell this is a fraudulent site because you won't be able to click the 'padlock'.

The Entrust Digital Certificate

Digital certificates are issued by certification authorities to authenticate a website or elements of a website. The certificate verifies that the site is legitimate. Your web browser automatically accesses the certificate to check its legitimacy. If everything is as it should be, you session will carry on as normal. If there is a problem, your browser will issue a warning and your safest action is to close the website.

Number of login attempts

If you are unable to provide the correct user ID and password, you will not be granted access to website. After three unsuccessful login attempts, your user ID will be blocked automatically by our system. To re-enable your user ID, please contact us. Please click here to view contact details.

Timed logout

Our unique security features continue to protect you once you have logged in successfully. To protect your accounts against unauthorised access, our systems are designed to automatically terminate a secure online session if extended inactivity is detected. Hence if you log in and leave your session inactive for an unduly long period, the session will be terminated. If your session terminates automatically, you can log in again to continue your activities.

In addition, after logging in you cannot use the 'Back', 'Forward' and 'Refresh' buttons on your browser. If you click on any of these buttons, your secure session will be logged out automatically. This is done to ensure that no unauthorised entry can be made in your online banking during your absence from your computer system.

Firewalls

This is one of the security mechanisms we use to protect our systems and your information. Our firewalls use a combination of industrial-strength computer hardware and software designed to protect our servers, computer systems, networks and database from harmful information. During your secure online sessions, firewalls prevent unauthorised internet traffic from entering our website.

Constant updates to our systems

In order to effectively counter the latest security threats, we ensure that our systems are constantly updated to maintain the security of your accounts

How can I protect myself online?

Install and update antivirus software

Always ensure that your PC is updated with the latest antivirus software that's capable of scanning files and emails for viruses. This will prevent your files from being corrupted or lost and also prevent your PC from getting infected with the virus.

Antivirus software protects you from Trojan horses – a 'bug' that usually attacks computer systems through email. They are particularly dangerous because they have the potential to allow others to gain remote control of your computer system, without your knowledge or consent.

A variety of antivirus software packages are available on the market today. Many of these products install antivirus updates to your computer automatically, as long as you have the update feature enabled. Installing an antivirus software package is simple and will save you hours of frustration trying to restore an infected computer system.

Use a personal firewall

Any computer or device connected to the internet should be protected by a personal firewall.

Firewalls will help to protect your computer from malicious internet intrusions and attacks by creating a barrier between your computer and the rest of the internet.

Keep your browser and operating system up-to-date with software updates

Some operating systems and software can be configured to automatically check for software updates. If you have this functionality, make sure it's turned on so that your computer stays as secure as possible.

For more information, or to access current Microsoft Security Updates, please visit Microsoft Security Updates.

Activate a pop-up blocker

A pop-up is a form of online advertising that captures email addresses. Most web browsers let you block pop-ups in the browser security options. Alternatively you can download a pop-up blocker from the web. There are several free versions out there, just run a search in Google for 'pop-up blocker'.

Scan your computer for spyware regularly

Spyware and adware are programs that monitor your internet activity and potentially relay information to a disreputable source. Free spyware removal programmes are available on the internet.

Change your password regularly and keep it confidential

We recommend that you change your passwords regularly - at least every 30 days or so. To change your passwords, log in and go to the 'My Profile' section, then click on the 'Change Password' option at the left of the screen.

Please note: Never tell anyone your password. ICICI Bank officials will never ask you for your passwords.

Look for the padlock symbol

This can be seen on the bottom bar of your browser, showing you that the site is running in secure mode before you enter sensitive information.

Clear your browser's cache

Clear your browser's cache and history after each session so that your account information is removed, especially if you have used a shared computer to access online banking.

Logging on and off recommendations

Access to the ICICI Money2India Europe facility
Always type the address of our website in the address bar of your browser, or access it from your stored list of favourites – don't access it through a link.

Log in frequently
Logging in frequently not only helps you keep track of your status information but also enables you to notice and stop any fraudulent activity quickly.

Check for your last log in time
Log in and look at your date and time of last login.

Always log off
Log off after you complete your online banking session using the 'Logout' link. Do not rely on just closing your browser.

Be vigilant

Never fill in any form that you have accessed via a link with sensitive data such as user ID, password, PIN or other account-related information.

Things to avoid

• Avoid downloading programmes from unknown sources. Some sources may have hidden forms of spyware or viruses that could compromise the security of your computer
• Do not open attachments received through email unless you know the sender
• Never open email attachments that have file extensions like .exe, .pif, or .vbs. Such files are usually dangerous
• Do not keep computers online when not in use: either shut the PC off or physically disconnect it from its internet connection
• Do not use shared computers. We recommend that you avoid accessing our website from a public / shared computer such as at an internet cafe

Fraudulent emails

We will never call or email you asking you to confirm your security details. If you receive any of the above claiming to be from ICICI Bank and asking for account information, do not respond to it. Instead please let us know immediately by forwarding the email to europe@icicibank.com or call us. In case you have already given such sensitive information, please report this immediately to europe@icicibank.com or call us. You may need to change your password, PIN or log in details.

Counterfeit websites

Online thieves often direct you to fraudulent websites via email and pop-up windows to try and collect your personal information. One way to detect a phoney website is to consider how you arrived there. You may have been directed by a link in a fake email requesting your account information. Try typing (or cutting and pasting) the URL into a new web browser window. If it does not take you to a legitimate web site, or you get an error message, it was probably just a cover for a fake site.

How do I identify a fake email/website?

Be wary of any email or website that:

• Asks you for sensitive information: Fake emails often claim that your information has been compromised and your account has been de-activated/suspended. They will ask you to confirm the authenticity of your information/ transactions. Delete these emails and contact ICICI Bank
• Contains spelling mistakes: Very often, 'phishing' emails will contain several spelling mistakes and even the links to the counterfeit websites may contain a URL with spelling mistakes in order to take you to a fake website. Whenever you use a link to access a website, be sure to check for the URL of the website and compare it with the original. We recommend that you type the URL yourself whenever you access www.money2india.eu, or bookmark or store our URL in your 'Favourites'
• Contains prizes or other offers: Some fake emails promise a prize or gift certificate in exchange for completing a survey or answering a few questions. In order to collect the alleged prize, you may be asked to provide your personal information
• Contains fraudulent job offers: Some fake emails appear to be sent by companies to offer you a job. These are often work-at-home positions, which are actually schemes that victimize both the job applicant and other customers. Be sure to confirm that the job offer is from a genuine and reputed company
• Looks like a genuine website: Spoof websites can be difficult to detect, because even the address bar and padlock symbol that appear in your browser window can be faked. To make sure you are on our site, type in www.money2india.eu and see if you get to the same place

Below are some tips for recognising whether you have possibly been a victim of fraud:

• If you did not receive an expected bill or statement by mail
• If unexpected charges occur on your account
• If there are charges on your account from unrecognised vendors
• If the cheque leaves in your cheque book appear out of sequence
• If you get collection calls regarding merchandise or services you did not buy

How do I protect myself from online fraud?

With a few simple steps you can help protect your account and personal information from fake emails and websites:

• Delete suspicious emails without opening them. If you do open a suspicious email, do not open or respond to requests for personal information
• Do not open any attachments or click on any links it may contain
• Never provide sensitive account or personal information over email. If you have entered personal information, report it to us immediately by calling or writing to us using the 'Email us' option on our website
• Maintain the secrecy of your PIN numbers and passwords – see our password-related tips

How do I protect myself from offline fraud?

• Make photocopies of all your sensitive information and store them in a secure location like a safe deposit locker
• Shred financial or personal documents before discarding. Most fraud and identity theft incidences happen as a result of mail theft
• Whenever you or your family are away from home, get the incoming post collected by a trusted acquaintance or arrange to get your mails diverted to an alternate address. Do not leave your incoming post lying around in your absence

Glossary

A

Antivirus software

Software that detects and removes computer viruses.

B

Browser

A programme that allows a user to find, view, hear and interact with material on the web. Microsoft Internet Explorer and Firefox are examples of popular browsers.

C

D

E

Encryption

A way to make data unreadable to everyone except the recipient of a message. Encryption is often used to make the transmission of credit card numbers secure for those who are shopping on the internet.

F

Firewall

Hardware or software that enforces security on your computer or system. It's like a locked door preventing dangerous material from getting into the room.

G

H

Hacker

Someone who tries to get access to a computer system without authorisation.

Homepage

The first page on a website, which introduces the site.

Hardware

The mechanical devices that make up a computer system, such as the central processing unit, monitor, keyboard and mouse, as well as other equipment like printers and speakers.

I

ISP (Internet Service Provider)

A company that sells direct access to the internet, either through a broadband connection or dial up.

Identity theft (ID Theft)

A criminal activity where a thief steals vital information such as your name, birth date, account number or credit card number without your knowledge.

J

K

Keystroke logger

Hardware device or a software program that records each keystroke made on a particular computer. Marketed as a way for parents to monitor their children's activities on a computer, keystroke loggers are sometimes downloaded unwittingly by users. The keystroke logger then records the keystrokes and periodically uploads the information over the internet. See also 'Spyware' and 'Trojan horse'.

L

Link

A word, phrase or image highlighted in a document to get someone from one place to another – typically on the internet, but also within a document.

M

Mule

A mule is an unwitting participant in the frauds who is recruited by fraudsters to launder stolen money across the globe.

N

O

Operating system

The main programme that runs on a computer. An operating system allows other software to run and prevents unauthorised users from accessing the system. Major operating systems include Vista, XP or MAC OS X.

P

Patch

A software update meant to fix problems with a computer programme. This can range from fixing bugs, to replacing graphics or improving the usability or performance of a previous version.

Pharming

The criminal process of electronically gathering and selling the personal and financial information of multiple users through the use of phishing (see below).

Phishing

An online identity theft scam. Typically, criminals send emails that look like they're from legitimate sources, but are not. The fake messages generally include a link to phoney or spoof websites where victims are asked to provide sensitive personal information. The information goes to criminals rather than the legitimate business. See also 'spoofing'.

Pop-up ads (Pop-ups)

Unsolicited advertising that appears as a 'pop-up' window on a computer screen. Sometimes these can be created to look like a financial institution's request for personal information.

Privacy policy

The policy under which a company operating a website handles the personal information collected from visitors to the site.

Q

R

S

Secure Socket Layer (SSL)

SSL technology encodes information that is sent over the internet, helping to ensure that the information remains confidential.

Service Pack

A software programme that corrects known bugs or problems, or adds new features to a software programme already installed on your computer.

Skimming

Is a method of capturing information contained in the magnetic strip of a card through a skimmer to be stored on an attached computer. This information is then used for online shopping or to make counterfeit credit cards.

Software

A computer programme that enables computer hardware to work.

Software update

Software installed that's designed to enhance or repair a previously installed computer programme.

Spam

Unsolicited junk email sent to large numbers of people to promote products or services.

Spoofing

An online identity theft scam. Typically, criminals send emails that look like they're from legitimate sources, but are not (see also 'phishing'). The fake messages generally include a link to phoney or spoof websites where victims are asked to provide sensitive personal information. The information goes to criminals rather than the legitimate business. See also 'phishing'.

Spyware

A programme that's loaded onto your computer without your knowledge. These programmes gather information from your computer activities and send them to an unknown source. If these programs often try to capture financial information that can be used to commit fraud.

T

Trojan horse

An apparently legitimate software that appears to perform a desirable function but instead allows unauthorised access to your computer. See also 'Spyware'.

U

V

Virus

A programme that's loaded onto your computer without your knowledge. Viruses can make copies of themselves, quickly using up all available memory. Some viruses can transmit themselves across networks.

Vishing

Vishing is a combination of Voice over Internet Protocol (VoIP) and Phishing. Fraudsters feigning to represent real companies, such as a bank, call customers to provide personal details over phone.

W

Worm

Typically, a malicious programme that reproduces itself over a network and uses up computer resources or shuts down the system.

Z

Y

Z

Please note that no transaction processing takes place on Saturday, Sunday and banking holidays in Germany, as well as in remittance country and India. We recommend that you consult your account holding bank for information on local bank holidays.

Information about banking holidays in India is published by Reserve Bank of India. Kindly note, that credit to beneficiary account is subject to bank holiday in the city of account holding branch. Please click here (https://www.rbi.org.in/scripts/holidaymatrixdisplay.aspx) to find information about banking holidays in India.

Introduction

ICICI Bank Germany is a branch of ICICI Bank UK PLC (The Bank, Company No. 04663024), a wholly owned subsidiary of ICICI Bank Limited. ICICI Bank UK PLC offers retail, corporate, investment and transaction banking services in the UK and Europe. The Bank delivers its products and services through branches located in UK and its branch in Eschborn, Germany as well as through internet and telephone banking.

Money2India Europe offers a convenient, economical and trusted platform for transferring funds from any bank account in Germany to any bank account in India.