FAQ User Identification

Why do I need to do the identification?

In order to comply with European banking regulations, we need proof of your identification. Banks are not allowed to process transfers of unidentified customers beyond EUR 1000 / SEK 9000 / NOK 9000 / DKK 7000

What if I don’t do it?

If you opt not to do the identification, your transaction limit would be restricted up to EUR 1000 / SEK 9000 / NOK 9000 / DKK 7000. Once you complete the identification, you can transfer money up to EUR 5000 per day with the Insta net service and up to EUR 10000 / SEK 50000 / NOK 50000 / DKK 50000 per day with Net Express Service.

What is the identification procedure for users of Money2India Europe?

Money2India Europe facilitates both online and offline modes of identification depending on your country of residence:

  Online modeOffline mode


Video Identification Post Ident

Non Germany

Video Identification Attested copies of documents


What is Video Identification?

Video Identification is an evolutionary new online mode of identification which can be completed from the comforts of your home. This identification process is completely seamless and takes only about 10 minutes to complete. Money2India Europe uses the [verify-U] f2f service provided by its partner Cybits. This service is completely free for you and available at customer-friendly hours.

What is [verify-U] f2f service and who is Cybits?

[verify-U] f2f is an online identification service provided by Cybits. This mode of identification has been approved by The Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) of Germany. The service is completely online and requires absolutely no paperwork. Provided a stable and satisfactory internet connection, you can use regular browsers for encrypted video calls and don’t need to install any software on your device. Cybits (www.cybits.de) is a leading provider of online identification services in Germany. More than 1.8 mn customers are using their services for their own digital identity.

How to complete the video identification process?

Step 1: Please logon to Money2India Europe. Please click on the ‘Identify Me’ link on the following path:

Login to Money2India Europe Account → Identification → Online Video Identification

Step 2: You would be taken to our partner's site and will be required to create an account by choosing your email ID and password on this site.

Step 3: Your email address and phone number will then be verified.

Step 4: You will then enter into a video call with the partner's agent and show your official ID document. The agent will confirm the details and will send a one-time code as a text message to your mobile phone. You would be required to read the same to the agent on the call and your details would then be verified. Please ensure that you have your ID documents (passport, address proof) handy when entering into the video call.

Please ensure that the personal and address details you are giving to our partner for verification are exactly matching with the details with which you have registered on Money2India Europe.

Step 5: Once the details are verified, our partner will verify to us your identification status and you will be able to seamlessly transfer via Money2India Europe.

Which are the valid documents for address proof?

List of valid documents for address proof:

  • Electricity-Bill or physical letter from electricity provider
  • Gas-Bill or physical letter from provider
  • Water-Bill or physical letter from provide
  • Registration Card
  • Residence Permit, if it's containing the address
  • A Bank letter, if the Letter is containing the customers address and the bank is not ICICI Bank
  • Bank statement / Accounts current (not ICICI Bank)
  • Confirmation or insurance policy issued by a regulated insurance company (e.g. health insurance)
  • Documents from telephone companies (landline only) which indicate a telephone number actually used by the customer (letters should pertain to an existing telephone contract, not just offer letters). Cellphones not accepted.
  • Rental agreement for the current place of residence (landlord only, hotels not accepted)
  • Documentation that a lease agreement has been executed through a Real Estate agent for the current place of residence
  • Confirmation letter from the current employer in Europe



Documents must not be older than three months (except the residence permit). If letters are used, these have to be personally addressed. A document must not be accepted if it does not contain the full and correct address.

I could not complete all the steps in the video identification process. How can I complete the process?

You can reenter the process anytime by clicking on ‘Identify Me’ link on Money2India Europe.


You can also reenter the process by clicking on the link sent by our partner during the process.

What are the various modes of entering into a video call?

Video call can be conducted via following modes:-

  • Via browsers – Video Call starts in the browser itself.
  • Video identification can also be conducted via Skype, Google Hangout and Facetime.

Please note that you can also book an appointment in case the video call cannot be performed immediately. [verify-U] f2f agent will call you at the time booked by you for the video call.


I did not get any invite for the video call at my desired time. What should I do?

Please ensure that your privacy settings allow you to accept calls from third party sources. In case you did not receive the call you could write to us at Europe@icicibank.com or directly to verify-U at support@verifyu.de

What time is the service available?

The video calling is available 7 days a week from 8 AM till midnight (CET / CEST). The video calling will not be available on Germany holidays listed here.

Will my details be stored by [verify-U]?

Yes, your details will be stored by [verify-U] f2f as a part of your digital identity. After completion of the video identification you can terminate the storage and relationship with Cybits at any time.

Is the service safe?

The video identification service has been approved by The Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht, BaFin) of Germany. The [verify-U] f2f service has also been successfully been reviewed by the Data Protection Authority of Hessen state (Hessischer Datenschutzbeauftragter).

What do I need to do in case I don’t want my details to be stored at Cybits?

Please contact the customer service at Cybits (support@cybits.de) in case you do not want your digital identity to be stored at Cybits. Please note that this is completely independent of your relation with Money2India Europe.

I have successfully completed my video identification but I am still not able to transact via Money2India Europe?

Please note that Money2India Europe will follow additional due diligence in case there is a mismatch between the data verified by Cybits and the data registered on Money2India Europe. In order to seamlessly start using Money2India Europe after completion of your identification by [verify-U] f2f solution, we recommend that the details that you submit at Cybits exactly matches with the details registered on Money2India Europe.

What is Postident process?

PostIdent process is an offline identification process offered by Deutsche Post AG. Please note that this process is present for registered resident of Germany only.

How to complete the Postident process?

Step 1: Please download the Postident coupon from the following path :

Login to Money2India Europe Account → Identification → Post Office Identification Process.

Step 2: Please visit the nearby Deutsche Post office with your passport (Reisepass) or ID card (Personalausweiss) and Postident coupon.

Step 3: Please present these to the clerk at the Deutsche Post office. The clerk will complete a separate form with your personal details and data taken from your ID document. Please check the details on the separate form. Kindly sign on the Postident form given by the clerk post confirmation of details. This form will be sent to us by the post office clerk. Once we verify this form then your identification will be completed.

The identification process is completely free for you and there is no charge at the post office

What is the identification process for attested copy of documents?

Please download the identification letter from the following path :

Login to Money2India Europe Account → Identification → Documentary Identification.

To begin the identification process, you will have to send us the attested copy of the following identification documents.

  • Passport
  • VISA / Residence Permit
  • A bank statement of the account which you have registered on Money2India Europe. The bank statement shall be less than 3 months old and it should display your current address.

(Please note that all the documents should be attested either by your bank, a notary or a consulate. It should include the certification statement, stating that the copy matches the original (in English, German or local language),original stamp of the certifying body, original signature & name of the person certifying the copy along with date.)

Please send us these documents to the following address:
Service Center
Postbox 21 75
26414 Schortens

Your identification will be completed once the documents are successfully verified. If the documents are incomplete or invalid, you would be asked to send it again.

If you have any more questions, please do not hesitate to contact us on our toll free number or you can also write us at europe@icicibank.com.

How often to do the identification process?

The identification is done only once. Once you have completed the identification process, you will not have to do it again unless your personal details or address changes.

Will I be informed once the identification process is done?

Yes. You will be sent a confirmation email once your identification is completed.

What will happen if I transfer more than Eur 1000 from my account before my identification?

Please note that if you transfer more than Eur 1000 prior to undergoing identification, your money would be returned to your bank account. Please note that this money would be returned basis the exchange rate as per the current market conditions. In case of unfavourable exchange rates, this currency conversion will cause a financial loss for you.