1. Overview of the tracking facility
1.1. The tracking facility made available by ICICI Bank, supports you in relation to the initiation of a remittance transaction. It also provides a registered user with a technology platform to record remittance requests, track the status of transaction(s) and manage electronic communication relating to a remittance that is transmitted and disbursed by ICICI Bank to a bank or other account in India.
1.2. The tracking facility does not enable nor is it meant to initiate a remittance process. The remittance process is only initiated by the registered user instructing its regular house bank to remit funds. In relation to actual remittance instructions received from your house bank we apply the standards terms and conditions and the special terms and conditions for the credit transfer
1.3. In order to avail of the tracking facility it is mandatory that the registered user is an account holder of a financial institution in a country within the Eurozone or in Sweden / Norway / Denmark.
2. Registration Information
2.1. To register successfully as a registered user it is necessary to complete a one time registration form. You will be asked to provide your identity details and permanent address.
2.2. Registered users can choose a registered user´s ID as part of the registration process. Along with the registered user password, the registered user ID will enable the registered user to
(i) avail of the facilities on the website,
(ii) access registered user accounts, download application forms for facilities and maintain personal data registered on the website; and
(iii) do such other acts as the website may permit.
3. Preconditions for the Use of the Tracking Facility
3.1. ICICI Bank is entitled to decline to accept a person as a registered user or de-activate or delete any registered user ID at a later time without obligation to give prior notice.
3.2. A registered user shall not be entitled to more than one registered user ID at any time.
3.3. Remittances can only be registered on the tracking facility if the receiver is a registered beneficiary. In order to register a beneficiary you will have to provide the details for each beneficiary as requested by ICICI Bank on the personal login section of the tracking facility. There is no limit on the number of beneficiaries that may be registered.
3.4. It is a precondition for the orderly functioning of our tracking facility that you provide ICICI-Germany with complete and accurate data in particular in relation to the beneficiary.
3.5. If you refuse or fail to provide correct, accurate and updated data of the beneficiary ICICI-Germany may decline your request to register such beneficiary.
3.6. To protect your interest, ICICI Bank will also decline your request and not execute any instruction from your home bank, if the data received from the instructing bank should deviate from the data provided by you in our tracking facility.
3.7. Processing of registration requests (involving checks as per applicable laws of both the remitter and beneficiary) will be completed without undue delay. However, it is noted that a delay may occur due to system issues, like technology or operational problems or due to holidays or other non-working days in the registered user’s or the beneficiary’s country.
3.8. ICICI Bank reserves the right to refuse to register any beneficiary for the service, or to terminate the registration of any beneficiary at any time, in each case on the sole discretion of ICICI Bank. You may check the registration status of each beneficiary you submit to us for registration by logging on to the website and viewing your “List of Beneficiaries”.
3.9. If, in the judgment of or to the knowledge of ICICI Bank, any information provided by the registered user is untrue, inaccurate, not current or incomplete, ICICI Bank retains the right to terminate the registered user's registration and refuse the registered user access to or use of the tracking facility.The registered user’s continued access to the tracking facility, including the completion of any ongoing transaction, may be subject to the receipt by ICICI Bank of such additional information or proof.
3.10. The registered user will be solely and absolutely responsible for maintaining the secrecy and confidentiality of all registered user IDs and registered user passwords and be fully responsible and liable for all activities that occur under the registered user's ID and password including any unauthorized use or misuse of the ID and / or password. ICICI Bank shall have no obligation to verify the authenticity of any such activity. The registered user agrees to notify ICICI Bank without undue delay of any suspected loss, theft, unauthorized usage of the registered user ID or password, any other breach of security, or any receipt by the registered user of confirmation of a transaction, fund or other activity which the registered user did not authorize.
3.11. If the registered user forgets his / her password, ICICI Bank may, subject to verification and ICICI-Germany’s satisfaction as to the registered user’s identity, either send the registered user the prevailing registered user password via email or generate a new temporary password for the registered user which shall be communicated to the registered user at the e-mail address provided by the registered user at the time of registration.
4. Fees and Charges
4.1. The use of the tracking facility is free of charge.
5. Use of Information
5.1. Please click here to view our privacy-policy. Our privacy-policy may be subject to change from time to time. Therefore you should check our privacy-policy regularly.
5.2. By clicking on the waiver box provided as part of the registration process, you expressly consent that ICICI-Germany may share, store, process or transmit (including to countries outside of the EU) your personal information in accordance with the privacy-policy.
6. No Agency or Banking Relationship
6.1. Although the content provided on our website is researched, compiled and checked with the utmost care and is continuously updated, the use of the tracking facility does not establish a contractual relationship nor does it entitle you to any contractual claims or any de facto contractual claims. In particular the tracking facility does not establish a checking account or any other form of a bank account for the registered user or the beneficiary with ICICI Bank.
6.2. ICICI Bank does not represent that the information on this website is comprehensive, complete or accurate and ICICI Bank excludes liability for any consequence resulting from acting upon the contents of this website, in so far as no willful violation of obligations took place or, as the case may be, no injury to life, health or body arises or claims resulting from the Product Liability Act are affected.
7.1. Registered users of this website agree to access the website and its content at their own risk. Neither ICICI Bank, its affiliates or third parties involved in the writing, production or transmission of the tracking facility can be held liable for damage or injury resulting from access or the impossibility of access or from the use or the impossibility of use of the tracking facility or from the fact that you have relied on information given on the website.
7.2. Although ICICI Bank adopts security measures that it considers appropriate for the website, it does not represent or warrant that the tracking facility is immune from hacking, denial of service attacks, unauthorized access or other illegal subversion of these security measures that might impair the working or the availability of the website or the integrity and confidentiality of registered user's personal and login information or accounts and ICICI Bank disclaims liability arising from any such acts or occurrences. Furthermore, while ICICI Bank takes reasonable precautions to avoid such eventualities, the registered user understands that communications through Internet are not always secure and agrees that ICICI Bank shall not be responsible for any unauthorized or illegal interception of e-mail or other communication to or from ICICI Bank.
7.3. Information and facilities on the website may be displayed and offered in a phased manner at the discretion of ICICI Bank. ICICI Bank shall have the right to from time to time and in its discretion, introduce new information and facilities and add to, modify, suspend or withdraw any information or facility or the terms thereof in whole or in part without any prior notice. While ICICI Bank makes every endeavor to ensure that the tracking facility is offered to a registered user without interruption or delay, continued provision of the tracking facility may be impractical or impossible due to the failure of operational systems for reasons including but not limited to virus attacks, natural calamity, floods, fire and other natural disasters, legal restraints, faults in the telecommunication network or network failure, system maintenance, software or hardware error, labour problems, strikes or any other reason beyond the control of ICICI Bank, and ICICI Bank provides no guarantee that any instructions or transactions will definitely be communicated, processed or performed (whether or not before a particular time) using the website or the facilities.
7.4. ICICI Bank has not verified and shall not be liable or responsible for any content or other information on web-sites linked to the website providing the tracking facility. Clicking on certain portions or links within the website might take you to other websites without any intimation or indication of doing or having done so. The linked websites are not under the control of ICICI Bank and ICICI Bank assumes no responsibility whatsoever for such other websites whether as to content, availability, performance or otherwise. ICICI Bank also does not represent or warrant that these links shall operate satisfactorily. ICICI Bank provides these links only as a convenience and links to external websites do not constitute an endorsement by ICICI Bank of such other sites, the sponsors of such sites or the content, products, advertising or other materials presented on or by such sites. ICICI Bank shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the access or use of such other websites or reliance on or availing of any content, goods or services available on or through such other sites. The links on the website may take you to other sites or to other locations within the website where other facilities are provided. ICICI Bank shall not be responsible or liable with regard to any such facilities available on such linked sites, non-ICICI Bank websites, and any other website which may be linked to or from the ICICI Bank website.
7.5. The registered user understands that the tracking facility available through the website may not be available in whole or in part in different countries, states, territories and jurisdictions and ICICI Bank may in its sole discretion restrict the availability of the tracking facility to any country state, territory or jurisdiction. Availability of products and services provided by ICICI Bank will depend on the current or permanent country of residence of the registered user.
7.6. This disclaimer forms part of the website containing the link to this page. In the event that individual parts of or formulations contained in this text are not, or are no longer, legally valid (either in whole or in part), the content and validity of the remaining parts of the document are not affected.
9. Intellectual Property Rights
ICICI Bank is the owner and / or authorized user of any trademark, registered trademark and / or service mark appearing on the website, and is the copyright owner or licensee of the content and / or information on the website including but not limited to any text, links, images, logos, illustrations, audio clips, video clips, screens and product and registered users or any visitor shall not download and / or save a copy of the website or any part thereof including any of the screens or part thereof and/or reproduce, store it in a retrieval system or transmit it in any form or by any means - electronic, electrostatic, magnetic tape, mechanical printing, photocopying, recording or otherwise including the right of translation in any language without the express permission of ICICI Bank (except as otherwise provided on the website or in the terms and conditions for any purpose) or use or modify it in any manner that is likely to cause confusion or deception among persons or in any manner disparages or discredits ICICI Bank or any service providers.
10.2 German laws shall apply on any disputes arising from the use of this website.